Refund Policy

Last updated: March 2026 · Kiara Astro ABC Pvt Ltd

We want you to be completely satisfied with FEAT Theory ABC™. Please read this policy carefully before making a purchase.

💡 We strongly recommend trying the Free plan before purchasing. It gives you a full preview of the platform before you commit.

1. Refund Eligibility

Refunds may be requested within 7 days of payment under the following conditions:

The platform was completely inaccessible due to a technical error on our side
The plan was activated but you were unable to generate any reports
Duplicate payment was made for the same plan

2. Non-Refundable Cases

Reports have already been generated using the plan
Refund requested after 7 days of purchase
Change of mind after purchase
Dissatisfaction with analysis results or recommendations
Account suspended due to violation of Terms & Conditions
Partial use of plan validity period

3. How to Request a Refund

Email us at support@feattheoryabc.com with:

Your registered email address
PayU Transaction ID or payment reference
Reason for refund request
Date of purchase

We will review your request and respond within 3 working days.

4. Refund Processing

Approved refunds are processed back to the original payment method within 5–7 business days via PayU. Processing time may vary depending on your bank or card issuer.

5. Plan Cancellation

There is no auto-renewal on any plan. Your plan simply expires at the end of its validity period (30 days for Basic, 365 days for Pro). No cancellation is required.

6. FEAT Shop Products — Returns, Exchanges & Shipping

Sections 1–5 above apply to plans and digital reports. This section applies to physical products bought from the FEAT Shop (Rudraksha, mala, gemstones and other items).

7-day returns and exchanges: you can return or exchange a product within 7 days of delivery, whether or not it is defective.
Condition: the product must be new and unused, in its original packaging, with its certificate and tags.
Free returns: send the product back by courier to the address our support team shares with you. We reimburse the return courier charges in full. There is no restocking fee.
Damaged or wrong item: if a product arrives damaged or is not what you ordered, we send a replacement or give a full refund.
Refund time: once the returned product reaches us and is checked, the refund is sent to your original payment method within 7 business days.
How to request: WhatsApp +91 85279 91675 or email support@feattheoryabc.com with your order number and the reason.

Shipping (India): flat ₹100 per order. Orders are dispatched within 1–2 business days (Monday to Saturday) and usually delivered within 3–7 business days.

7. Contact

Kiara Astro ABC Pvt Ltd
Registered Address: 5-D-13 Radhyshyam Sharma, Mahaveer Nagar Ext A-111, Kota, Rajasthan, India — 324009
Branch Office: Plot-3, Balajipuram, Makdikheda, Indira Nagar, Kanpur — 208002 (UP)

Customer Care: +91 336 902 8836
WhatsApp: +91 85279 91675
Email: support@feattheoryabc.com
Website: feattheoryabc.com